Returns & Refunds Policy

Effective Date: June 19, 2026

Returns

We do not accept returns. All sales are final.

Exchanges

We do accept exchanges. If you received a damaged, defective, or incorrect item, we will exchange it at no cost to you. To request an exchange, contact us within 7 days of delivery at info@superiorwaterpurification.ca or call 866-593-6213 with your order number and a description of the issue. Our team will respond within 2 business days with exchange instructions.

Non-Exchangeable Items

The following are not eligible for exchange:

• Systems that have been installed and used
• Custom-configured or special-order equipment
• Items damaged due to misuse or improper handling

Damaged or Defective Items

If your system arrived damaged or has a manufacturing defect, contact us within 7 days of delivery. We will arrange a replacement at no cost to you.